Non-Refund Policy

**Non-Refund Policy with Shipping Damage Reimbursement:**

Thank you for choosing PegasusSPG. Please review our non-refund policy below before making a purchase.

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1. All Sales Are Final

All purchases made through PegasusSPG are final. We do not offer refunds, returns, or exchanges, except in cases of shipping damage as outlined in our Shipping Damage Reimbursement policy.

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2. Shipping Damage Reimbursement

We understand that shipping issues can happen. If your item arrives damaged, we will replace it at no additional cost to you. To qualify for reimbursement:

• Notify us within 3 days of receiving the damaged item(s).

• Provide clear photographs showing the damage.

Once we assess the issue, replacement plates will be promptly shipped to you.

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3. Exclusions

This policy does not cover:

• Items damaged due to misuse, mishandling, or improper care after delivery.

• Customized or personalized items, unless defective or damaged upon arrival.

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4. How to Report Shipping Damage

To report damage and initiate a replacement request, please:

• Email our customer service team at info@pegasusspg.com.

• Include your order number and attach photographic evidence of the damage for faster processing.

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5. Limitation of Liability

PegasusSPG is not liable for:

• Indirect, incidental, special, or consequential damages arising from the purchase or use of our products.

• Delays beyond our control, such as customs clearance or weather-related disruptions.

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Additional Information

• All orders are processed after payment is received.

• By completing your purchase, you acknowledge and agree to this policy.

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Thank you for your understanding and support. We’re committed to providing the best experience possible.

Sincerely,
The PegasusSPG Team